Refund Policy
We accept returns within 14 days of the order arrival. Please ensure that items are unused, undamaged and wrapped in the original packaging materials
Shipping costs incurred to and from the customer will be deducted automatically from the total refund
After we receive the item and inspect it, we will complete your refund within five working days and inform you by mail (the refund will be returned to your original payment method)
To start the process, Please email info@mycarbon.cc with your order number and the products that you’d like to return, as well as the reason for the return. Then we'll help to initiate the refund process
In the event that the item you purchased is incorrect or defective, please email us at info@mycarbon.cc with the following information in as much detail as possible:
Your order number
A description detailing the issue
A few images showing the issue (if any)
We promise that we will communicate with you to resolve any problems as soon as possible, and will bear any shipping fees to either refund you or mail you a new product as quickly as we can
Shipping costs incurred to and from the customer will be deducted automatically from the total refund
After we receive the item and inspect it, we will complete your refund within five working days and inform you by mail (the refund will be returned to your original payment method)
To start the process, Please email info@mycarbon.cc with your order number and the products that you’d like to return, as well as the reason for the return. Then we'll help to initiate the refund process
In the event that the item you purchased is incorrect or defective, please email us at info@mycarbon.cc with the following information in as much detail as possible:
Your order number
A description detailing the issue
A few images showing the issue (if any)
We promise that we will communicate with you to resolve any problems as soon as possible, and will bear any shipping fees to either refund you or mail you a new product as quickly as we can